Won’t connect nor sync with Amex or Chase | Voters

Won’t connect nor sync with Amex or Chase

complete

Andre Ruano

What is wrong now that I cannot connect to Amex? Bad enough the app works with Chase when it wants . When I try to sync onto Amex, my Amex app asks me if it is me that’s logging in and I put yes and MaxRewards still won’t sync my card information with American Express. This never happened until recently. Please fix this! And, of course Chase works when it wants to with MaxRewards.

November 3, 2023

Morgan Bowling

marked this post as

complete

We have made significant improvements to our Chase and Amex connections, and we're seeing great results!! Now when you sync with Chase or Amex, you'll see the bank's website login page directly. This is a new login method for us, and we're seeing way more successful syncs taking place. Please update to the latest version of the app and try syncing your Chase and Amex accounts today!

Morgan Bowling

Merged in a post:

Does not sync to Amex or Chase

Steven Sequoia

Chase is like 120 days out of date, as it won’t sync and Amex just crapped out after making me manually resolve every time for the last two months.

Max Rewards equals Max problems

January 30, 2024

Morgan Bowling

Merged in a post:

Won’t connect nor sync with Amex,Chase and Apple

Efren Flores

Won’t connect nor sync with Amex,Chase and Apple

January 30, 2024

Morgan Bowling

Merged in a post:

Cannot sync

Bill + Payne

Having problems with Chase and Amex sync.

January 30, 2024

Marshal Nink

I am still experiencing issues logging into Chase. I enter my username and password, so the loading wheel and message “Loading Authenticator View” and then am brought back to the username and password page over and over again.

泇溶 Jennifer 陳 Chen

Can't connect to Chase and AMEX, has been almost two months...

Morgan Bowling

We are working on significant improvements to our syncing processes and bank connections. We are keeping our bank connection article updates as we make progress, and you can keep up with that here: https://help.maxrewards.com/en/articles/8578595-v3-bank-connector-updates

Morgan Bowling

marked this post as

under review

Morgan Bowling

We are aware of an ongoing issue with our connection to Chase, and unfortunately, we don't have a timeline for an immediate fix. Getting Chase up and running again is a major priority for us, however there are some roadblocks in the way that, with the small size of our team, we cannot immediately surpass. We do have some plans in place for a resolution, which you can read more about here: https://help.maxrewards.com/en/articles/6818096-chase-connection-update

For Amex, could you send any screenshots of syncing issues that you're seeing to support@maxrewards.com?

Carlos M Turner

My chase doesn’t sync as well.

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