Chase Connection | Voters

Chase Connection

complete

James Phillips

Chase is my primary card and the connectivity doesn’t work. Needs to get fixed ASAP or there is very little reason to continue the service. Last update I can locate is 3/3/23

March 13, 2023

Anik Khan

marked this post as

complete

Please try the new Chase connector in MaxRewards (it will have the BETA tag).

John

The Chase beta worked & account/card was added with no issues. Beta is looking good!👍🏽👍🏽👍🏽

Brenden Keene

Here's my suggestion: since sync seems less reliable (looking at you Chase) and not available at all for BILT rewards (perhaps other accounts as well) maybe there should be some method for editing point totals and other key fields manually. The next time a sync update DOES occur these manual edits could be automatically replaced by the new synced info.

Brenden Keene

Lots of requests for manual categories too, and manual card creation. Overall, I'd say, let's just get more user manual control involved in the app and be less will be dependent on your support team or bank cooperation.

Amanda

Beta worked for me - yay! Thanks!!

Rob B

—I got the beta, and it worked. Thanks team

DANIEL GRAJEDA

This has been an issue for a while now

Giovanni Francesco

Chase and Citibank have been broken for me for at least 4 months now. Citi has been broken for longer... I don't bother raising support requests anymore since the responses are always the same: remove account, log out/clear cache, sign back in, re-add, fail.

Daniel Book

I am in the same situation as you James I have 6 chase cards of my 12. I’m also having the same issue with my SoFi card. I feel they need to give use 3 months worth of refunds to our Gold Membership or extend our membership by 3 months. MaxRewards need to do something for there customers to maintain good customer service.

Morgan Bowling

marked this post as

in progress

We are working towards a fix for this issue.

Mike

Morgan Bowling: do we have any update??

Morgan Bowling

Mike: We hope to release the new Chase connector to a minority of members this week.

Here’s where we post updated: https://help.maxrewards.co/en/articles/6818096-chase-connection-update

Reginald Mitchell

Morgan Bowling: why not give it to everyone, we already know the old connector is useless? What could it hurt.

Mike

Morgan Bowling: Hi Morgan, any update for this week? I did see a maxreward update on the app few days ago, but it's still same issue.

Mike

Hi Morgan, wanted to see if chase connector is ready go?

Anik Khan

Mike: Have you had success with the new Chase connector?

Mike

Anik Khan:Hi Anik, it is working now with no issues. Thank you again.

Eddie Powell

True

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