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Fix Request

in progress

Stephen Velasquez

Do not add new features until you fix the consistently-intermittent-broken features like the Chase and Citi connection! Perhaps the engineering resources should go to the aforementioned.

February 28, 2023

Jerry

Amex connection is also annoying, every time syncs, it will require to receive verification code, and even after typing the verrification code, it almost always fails with "something went wrong, please try again later", so I have to reconnect again!

Rob B

—I got the beta, and it worked. Thanks team

Tino V

The connection works once a quarter! Other apps like mint and rocketMoney have no problem connecting and syncing, I believe you guys should have back up where you connect without needing the coupons rewards being offered by a card so we can have more stability and use other features

Chinmay Jade

This is sad but true. The app is completely useless without the core connectivity, and i am paying for annual gold and absolutely getting no value. My patience is running out with this app.

Morgan Bowling

Chinmay Jade: I'm sorry for the frustration as we work to improve our connectors. Please reach out to me via the Help Center or at support@maxrewards.com and I'd be happy to see what I can do to compensate you for the time that you're not able to fully use the app.

Jim + Madara

Is a weekly update on the status of the chase connector to much to ask?

Morgan Bowling

Jim + Madara: Hello, we updated the article yesterday, you can check it out here: https://help.maxrewards.co/en/articles/6818096-chase-connection-update

Jim + Madara

Morgan Bowling: Understood, but that is one day short of two weeks. Poor customer support cannot be blamed on Chase. How frequently you interact with your customer base is only your choice. It has been a difficult year for this app. But your lack of customer engagement has made a bad situation even worse. Has there been any conversation about extending gold status for 3 months based upon the chase interface being down for at least that long? Why cant you commit to a weekly update during times like this?

D J

Mediocre technology and service. No updates on chase connector for more than a week now

Morgan Bowling

D J: Hi, we updated the article yesterday, you can check it out here: https://help.maxrewards.co/en/articles/6818096-chase-connection-update

Dave

3 weeks in now and unable to sync Chase. No reason for Max Gold Membership

John Sullivan

Agreed, app is useless for me without chase and citi

Frank Pernice

100%. I have a bunch of free MaxRewards Gold credits going to waste because Chase is broken and Chase is my main account, I don't use AMEX points much. So Gold is kind of useless for me at the moment sadly

RD Wilcox

I totally agree. The core function of the app should work flawlessly.

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